Customer Support Specialist - Night Shift

Deblock; Porto; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Private health insurance with dental

Tech gear for your job

30 days of paid holidays

Job summary

Deblock is a fintech company delivering banking and digital asset solutions. We are hiring Customer Support Specialists to work on night shifts remotely, with occasional travel to our Porto office.

Responsibilities include assisting customers via chat and email, troubleshooting account issues and payments, and escalating cases to FinCrime, Tech, or Product teams. You will help maintain our knowledge base and improve customer experience.

Responsibilities

• Provide friendly, efficient, and accurate support to customers through chat and email
• Troubleshoot product questions, account issues, payments, and general inquiries
• Follow internal procedures to ensure compliance, safety, and customer protection
• Escalate cases when needed to FinCrime, Tech, or Product teams
• Work night shifts with rotating shifts, including occasional weekends, to support our customer base 24/7
• Collaborate with teammates to improve processes and customer experience
• Maintain clear documentation and contribute to a continuously improving knowledge base
• Represent the voice of the customer internally, helping shape future improvements

Skills

Customer support

Communication

Troubleshooting

Documentation

Job description

Deblock is Europe's newest and most exciting fintech, bringing together the worlds of banking and digital assets in a safe, simple, and beautifully designed. Our mission is to empower people to use modern financial tools with confidence, combining the reliability of traditional finance with the innovation of Web3.

At Deblock, you'll be joining a high performing, multi disciplinary team shaping the future of financial services, and having a lot of fun while doing it. We're looking for Customer Support Specialists to join us, working on the night shifts, remotely. Occasional travel to our Porto office may be required.

• Provide friendly, efficient, and accurate support to customers through chat and email
• Troubleshoot product questions, account issues, payments, and general inquiries
• Follow internal procedures to ensure compliance, safety, and customer protection
• Escalate cases when needed to FinCrime, Tech, or Product teams
• Work night shifts with rotating shifts, including occasional weekends, to support our customer base 24/7
• Collaborate with teammates to improve processes and customer experience
• Maintain clear documentation and contribute to a continuously improving knowledge base
• Represent the voice of the customer internally, helping shape future improvements

• Competitive compensation
• Private health insurance with dental
• Tech gear for your job
• 30 days of paid holidays