Remote Night-Shift Customer Support Specialist (24/7)

Deblock; Porto; Sur place; EUR 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Private health insurance with dental

Tech gear for your job

30 days of paid holidays

Résumé du poste

Deblock is a fintech company delivering banking and digital asset solutions. We are hiring Customer Support Specialists to work on night shifts remotely, with occasional travel to our Porto office.

Responsibilities include assisting customers via chat and email, troubleshooting account issues and payments, and escalating cases to FinCrime, Tech, or Product teams. You will help maintain our knowledge base and improve customer experience.

Responsabilités

• Provide friendly, efficient, and accurate support to customers through chat and email
• Troubleshoot product questions, account issues, payments, and general inquiries
• Follow internal procedures to ensure compliance, safety, and customer protection
• Escalate cases when needed to FinCrime, Tech, or Product teams
• Work night shifts with rotating shifts, including occasional weekends, to support our customer base 24/7
• Collaborate with teammates to improve processes and customer experience
• Maintain clear documentation and contribute to a continuously improving knowledge base
• Represent the voice of the customer internally, helping shape future improvements

Connaissances

Customer support

Communication

Troubleshooting

Documentation

Description du poste

Deblock is a fintech company delivering banking and digital asset solutions. We are hiring Customer Support Specialists to work on night shifts remotely, with occasional travel to our Porto office.

Responsibilities include assisting customers via chat and email, troubleshooting account issues and payments, and escalating cases to FinCrime, Tech, or Product teams. You will help maintain our knowledge base and improve customer experience.