Business Customer Support Specialist

Deblock; Porto; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance with dental coverage

Meal allowance

Laptop and accessories provided

Job summary

Deblock, a fintech company in Porto, is seeking Customer Support Specialists to join our office in Baixa. You will provide friendly, efficient chat and email support to corporate customers, troubleshoot payments and account issues, and maintain clear documentation.

You will work rotating shifts to support our global customer base, ensure compliance and safety, and collaborate to improve processes and knowledge resources. Fluency in English and a proactive mindset are essential.

Qualifications

• Fluent written and spoken English
• Experience supporting corporate customers is a plus
• Excellent communication skills
• Attention to detail and problem-solving mindset

Responsibilities

• Provide friendly, efficient, and accurate support to customers through chat and email
• Troubleshoot product questions, account issues, payments, and general inquiries
• Follow internal procedures to ensure compliance, safety, and customer protection
• Work in rotating shifts to support our global customer base
• Collaborate with teammates to improve processes and customer experience
• Maintain clear documentation and contribute to a continuously improving knowledge base
• Represent the voice of the customer internally, helping shape future improvements

Skills

English fluency

Corporate support

Strong communication

Attention to detail

Problem solving

Rotational shifts

Curiosity about fintech

Job description

Deblock is Europe's newest and most exciting fintech, bringing together the worlds of banking and digital assets in a safe, simple, and beautifully designed. Our mission is to empower people to use modern financial tools with confidence, combining the reliability of traditional finance with the innovation of Web3.

At Deblock, you'll be joining a high performing, multi disciplinary team shaping the future of financial services, and having a lot of fun while doing it.

We're looking for Customer Support Specialists to joing us in our office in Porto.

Interested?

What You'll Do

• Provide friendly, efficient, and accurate support to customers through chat and email
• Troubleshoot product questions, account issues, payments, and general inquiries
• Follow internal procedures to ensure compliance, safety, and customer protection
• Work in rotating shifts to support our global customer base
• Collaborate with teammates to improve processes and customer experience
• Maintain clear documentation and contribute to a continuously improving knowledge base
• Represent the voice of the customer internally, helping shape future improvements

What We're Looking For

• Excellent written and spoken English
• Experience supporting corporate customers
• Strong communication skills
• Attention to detail and a problem solving mindset
• Comfortable working in rotational shifts (including some weekends and evenings)
• Curious, motivated, and eager to learn about fintech, payments, and crypto
• Previous experience in customer support is a plus
• Eligibility to work in Portugal
• In office presence in the center of Porto (Baixa)
• Above market rate salary
• Health insurance with dental coverage
• Meal allowance
• All the tech you need (laptop and accessories)
• Opportunity to join the hottest fintech in town , growing fast and backed by a world class team
• Real career development opportunities: you grow as we grow