Night Shift FinCrime Analyst - Fraud & Customer Support

Deblock; Porto; Sur place; EUR 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

Private health insurance with dental

30 days of paid holidays

Tech gear for your job

Competitive compensation

Résumé du poste

Deblock is seeking a FinCrime Analyst in Porto to review and investigate fraud cases, escalate unusual activity, and ensure compliance with internal guidelines. You will support customers and help maintain a secure, compliant fintech environment.

The role is a night shift, with rotations and a focus on delivering accurate decisions within a fast-paced team. English fluency and strong communication are essential.

Qualifications

• Previous experience in Customer Support or FinCrime role is valued.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent communication skills, written and verbal.
• Fluency in English, spoken and written.
• Familiarity with fintech and cryptocurrency concepts and trends is a plus.
• Ability to work both independently and collaboratively in a team-oriented environment.

Responsabilités

• Reviewing, investigating, and making decisions on the outcome of fraud cases.
• Escalating unusual activity to internal experts.
• Acting in accordance with the written policies, procedures, and relevant guidelines.
• Cooperating with other teams in providing efficient support and seeking to maintain customer satisfaction and desired outcomes with impeccable execution.

Connaissances

Night shift

Multitasking

Communication

English fluency

Teamwork

Description du poste

Deblock is seeking a FinCrime Analyst in Porto to review and investigate fraud cases, escalate unusual activity, and ensure compliance with internal guidelines. You will support customers and help maintain a secure, compliant fintech environment.

The role is a night shift, with rotations and a focus on delivering accurate decisions within a fast-paced team. English fluency and strong communication are essential.