Remote Multilingual Support (Spanish, Basque & English)

Cross Border Talents; Lisboa; Remote; EUR 17,000 - 25,000; Full time

Job summary

Cross Border Talents in Lisbon is hiring multilingual customer service representatives to support an international client. You will handle inbound and outbound contacts in Spanish, Basque and English, using provided tools with care and accuracy.

This fully remote role offers paid training, a supportive team leader, clear quality guidance, and opportunities for progression. You’ll join a friendly, multicultural environment with flexible hours and steady workload.

Qualifications

• Fluent level in Spanish, Basque and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

Spanish fluency

Basque fluency

English fluency

Job description

Cross Border Talents in Lisbon is hiring multilingual customer service representatives to support an international client. You will handle inbound and outbound contacts in Spanish, Basque and English, using provided tools with care and accuracy.

This fully remote role offers paid training, a supportive team leader, clear quality guidance, and opportunities for progression. You’ll join a friendly, multicultural environment with flexible hours and steady workload.