Bilingual Customer Service Pro (Basque & English) – Remote

Savior Artigos Texteis Lda; Lisboa; Remote; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid training

Career development

Multicultural environment

Clear progression paths

Job summary

Savior Artigos Texteis Lda in Lisbon, Portugal, is hiring multilingual customer service representatives to join an international client support team. The role handles inbound and outbound customer contacts and resolves questions with care and accuracy, using Basque and English daily.

This fully remote position offers paid training, a supportive team leader, and clear quality guidance. Working hours are 8 hours per day, 5 days per week; opportunities for career progression in a friendly,

Qualifications

• Fluent in Basque and English.
• Strong written and spoken communication in listed languages.
• Customer-focused with patience and reliability.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

Basque language

English language

Customer service

Job description

Savior Artigos Texteis Lda in Lisbon, Portugal, is hiring multilingual customer service representatives to join an international client support team. The role handles inbound and outbound customer contacts and resolves questions with care and accuracy, using Basque and English daily.

This fully remote position offers paid training, a supportive team leader, and clear quality guidance. Working hours are 8 hours per day, 5 days per week; opportunities for career progression in a friendly,