Multilingual Operations & Customer Support Pro

Cross Border Talents; Lisboa; Presencial; EUR 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training

Supportive team leader

Career development paths

Multicultural environment

Resumo da oferta

Cross Border Talents in Lisbon is seeking multilingual operations customer experts to join a diverse team supporting an international client. You will combine customer care with operational knowledge to keep services running smoothly, using fluency in Spanish, Basque, and English daily.

Key responsibilities include handling requests that involve operational steps, monitoring service levels, and contributing ideas to improve workflows.

Qualificações

• Fluency in Spanish, Basque and English is essential.
• Excellent written and spoken command of the listed languages.
• Professional, friendly and patient communication style.
• Comfort with multiple computer systems at once.
• Reliable with attention to detail and a team-first attitude.
• Ability to stay calm in fast-paced environments.

Responsabilidades

• Handle customer requests involving operational steps and account changes.
• Monitor service levels and flag issues before they affect customers.
• Support the team with process knowledge and quick problem solving.
• Maintain accurate operation records and reporting.
• Contribute ideas to improve workflows and customer experience.

Conhecimentos

Fluent Spanish

Fluent Basque

Fluent English

Communication skills

Computer systems proficiency

Attention to detail

Team player

Calm under pressure

Descrição da oferta de emprego

Cross Border Talents in Lisbon is seeking multilingual operations customer experts to join a diverse team supporting an international client. You will combine customer care with operational knowledge to keep services running smoothly, using fluency in Spanish, Basque, and English daily.

Key responsibilities include handling requests that involve operational steps, monitoring service levels, and contributing ideas to improve workflows.