Customer Service Representative - Spanish, Basque and English

Savior Artigos Texteis Lda; Lisboa; Remote; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development paths

Multicultural environment

Job summary

Savior Artigos Texteis Lda in Lisbon, Portugal is hiring customer service representatives for a fully remote role supporting an international client. You will handle inbound and outbound contacts and resolve questions with care and accuracy.

Fluency in Spanish, Basque and English is essential, and your language skills will be used every day. You will answer by phone, email and chat, record interactions, and work to meet quality, productivity and customer satisfaction goals.

Qualifications

• Fluent in Spanish, Basque and English.
• Excellent written and spoken command of the languages listed in this advert.
• Professional, friendly communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

Spanish

Basque

English

Job description

Looking for Spanish, Basque and English speaking jobs in Lisbon, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in Spanish, Basque and English is essential, and your language skills will be used every day.

Key responsibilities:

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements:

• Fluent level in Spanish, Basque and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is a fully remote position. Working hours: 8 hours per day, 5 working days per week.