Customer Service Representative - Basque and English

Savior Artigos Texteis Lda; Lisboa; Remote; EUR 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

Paid training

Career development

Multicultural environment

Clear progression paths

Zusammenfassung

Savior Artigos Texteis Lda in Lisbon, Portugal, is hiring multilingual customer service representatives to join an international client support team. The role handles inbound and outbound customer contacts and resolves questions with care and accuracy, using Basque and English daily.

This fully remote position offers paid training, a supportive team leader, and clear quality guidance. Working hours are 8 hours per day, 5 days per week; opportunities for career progression in a friendly,

Qualifikationen

• Fluent in Basque and English.
• Strong written and spoken communication in listed languages.
• Customer-focused with patience and reliability.

Aufgaben

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Kenntnisse

Basque language

English language

Customer service

Jobbeschreibung

Looking for Basque and English speaking jobs in Lisbon, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in Basque and English is essential, and your language skills will be used every day.

Key responsibilities:

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements:

• Fluent level in Basque and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is a fully remote position. Working hours: 8 hours per day, 5 working days per week.