Remote Multilingual Customer Expert - Spanish + Basque

REAL Rec Solutions; Portugal; Teletrabalho; EUR 12 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Company accommodation

Holiday allowances

Resumo da oferta

REAL Rec Solutions is seeking an Operations Customer Expert for a streaming platform. You will support customers with account, billing, and technical questions, delivering friendly, professional service.

The role requires English at B1, mandatory language combo, and accepts full-time, rotational 24/7 shifts. Work is remote within Portugal with occasional Lisbon visits, 40 hours per week and English-language training as needed.

Qualificações

• English at B1 level (minimum)
• Mandatory language combination: Castilian + either Basque or Catalan
• Strong communication and problem-solving skills

Responsabilidades

• Provide professional and friendly customer support.
• Assist with account management and billing inquiries.
• Help customers resolve technical issues.
• Provide information about the platform's products and services.
• Ensure a high level of customer satisfaction.

Conhecimentos

English B1

Communication

Problem-solving

Descrição da oferta de emprego

REAL Rec Solutions is seeking an Operations Customer Expert for a streaming platform. You will support customers with account, billing, and technical questions, delivering friendly, professional service.

The role requires English at B1, mandatory language combo, and accepts full-time, rotational 24/7 shifts. Work is remote within Portugal with occasional Lisbon visits, 40 hours per week and English-language training as needed.