Remote Basque Streaming Support Specialist (Portugal)

Kats Recruitment; Lisboa; A distancia; EUR 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Home office equipment

Flight reimbursement

Administrative setup support

Virtual onboarding

Descripción de la vacante

Kats Recruitment seeks Basque-speaking Streaming Service Support Specialists to assist Basque speakers remotely from Portugal. You will handle calls, chats, and emails about subscriptions, billing, and account issues while guiding users through content and settings.

The role emphasizes troubleshooting streaming playback, app installations, device compatibility, and connectivity checks, within a full-time, work-from-home model.

Formación

• Native Basque speaker with English working proficiency (B2)
• EU/EEA passport or Portuguese residence/work permit
• Stable high-speed internet and quiet home office
• Comfortable with multi-screen environments and streaming platforms

Responsabilidades

• Assist Basque-speaking users via inbound calls, live chat and email
• Troubleshoot playback, app installation, device compatibility, and connectivity issues
• Provide guidance on content availability, subtitles/audio settings, and parental controls
• Deliver empathetic, efficient support to convert disruptions into positive user experiences

Conocimientos

Basque language proficiency

English proficiency

Customer support

Herramientas

CRM software

Ticketing systems

Descripción del empleo

Kats Recruitment seeks Basque-speaking Streaming Service Support Specialists to assist Basque speakers remotely from Portugal. You will handle calls, chats, and emails about subscriptions, billing, and account issues while guiding users through content and settings.

The role emphasizes troubleshooting streaming playback, app installations, device compatibility, and connectivity checks, within a full-time, work-from-home model.