Basque-Speaking Streaming Service Support Specialist

Kats Recruitment; Lisboa; Remote; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Home office equipment

Flight reimbursement

Administrative setup support

Virtual onboarding

Job summary

Kats Recruitment seeks Basque-speaking Streaming Service Support Specialists to assist Basque speakers remotely from Portugal. You will handle calls, chats, and emails about subscriptions, billing, and account issues while guiding users through content and settings.

The role emphasizes troubleshooting streaming playback, app installations, device compatibility, and connectivity checks, within a full-time, work-from-home model.

Qualifications

• Native Basque speaker with English working proficiency (B2)
• EU/EEA passport or Portuguese residence/work permit
• Stable high-speed internet and quiet home office
• Comfortable with multi-screen environments and streaming platforms

Responsibilities

• Assist Basque-speaking users via inbound calls, live chat and email
• Troubleshoot playback, app installation, device compatibility, and connectivity issues
• Provide guidance on content availability, subtitles/audio settings, and parental controls
• Deliver empathetic, efficient support to convert disruptions into positive user experiences

Skills

Basque language proficiency

English proficiency

Customer support

Tools

CRM software

Ticketing systems

Job description

Basque-Speaking Streaming Service Support Specialist

Job Title: Basque-Speaking Streaming Service Support Specialist

Location: Remote (Work from Home in Portugal)

Job Type: Full-Time (40 hrs/week, Rotational Shifts)

About the Job

Are you fluent in Basque with a passion for entertainment, digital streaming, and technology? We are seeking enthusiastic, customer-focused individuals to join our international support team working remotely from anywhere in Portugal, representing one of the world's leading video streaming platforms!

In this role, you will act as a primary point of contact for Basque-speaking subscribers, helping them navigate platform features, troubleshoot playback or account issues, and enjoy an exceptional entertainment experience—all from the comfort of your home.

The Role

• Subscriber Assistance: Support Basque-speaking users via inbound calls, live chat, and email regarding account subscription plans, billing details, password resets, and user profile management.
• Technical Troubleshooting: Assist subscribers with resolving streaming playback errors, app installation issues, device compatibility (smart TVs, mobile, gaming consoles), and internet connectivity checks.
• Content Guidance: Answer general inquiries about content availability, release schedules, parental controls, and language subtitle/audio settings.
• Customer Retention & Loyalty: Provide empathetic, efficient support to turn technical disruptions into positive, lasting user experiences.

Working Model & Location

• Location: Remote in Portugal.
• Work Model: Full-time, 100% Work from Home (Remote) model within continental Portugal or islands.
• Schedule: Rotational operational shifts (40 hours per week).

Relocation & Work-From-Home Support

• Home Office Equipment: Full IT workstation setup (PC, headset, and secure access peripherals) provided and delivered to your home.
• Flight Reimbursement: Initial flight ticket to Portugal reimbursed after successful completion of the probation period (for candidates relocating from abroad).
• Administrative Setup: Full hands-on assistance with local Portuguese administrative procedures (obtaining NIF, NISS, registration with local health centers, and bank account setup).
• Virtual Onboarding: Paid digital onboarding and training program to set you up for success.

What We Offer

• Salary: Highly competitive base salary tailored to Basque language profiles in Portugal, plus language and performance-linked bonuses.
• Benefits: Comprehensive private health and dental insurance, meal allowance vouchers, and remote work allowance.
• Company Culture: Virtual team building, corporate wellness initiatives, and a supportive, inclusive international community.
• Career Path: Direct opportunities to advance into Quality Analyst, Team Leader, Trainer, or Operational Management positions.

Requirements

• Language Skills: Native or Near-Native command of Basque (C1/C2) with good working proficiency in English (B2). (Proficiency in Spanish is a strong plus).
• Eligibility: Must hold an EU/EEA Passport or a valid Portuguese Residence/Work Permit.
• Home Setup: Stable high-speed fiber internet connection and a quiet home office environment.
• Tech Literacy: Comfortable navigating multi-screen environments, smart TV apps, and digital streaming platforms (paid training provided).
• Soft Skills: Exceptional verbal and written communication, active listening, patience, and strong problem-solving ability.