Remote Multilingual Call Center Agent (EN/PT)

Ups; Viseu; Remote; EUR 8,900 - 12,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Continuous training

100% telework

Job summary

UPS seeks a phone-based contact point to assist current and potential customers from Portugal. You will manage calls, provide accurate information, resolve incidents per guidelines, and offer UPS products to attract new customers. The role emphasizes clear communication, security of data, and multilingual interaction.

Essential English and Portuguese, with additional languages valued. Basic computer skills and 12th-grade education are required.

Qualifications

• Essential knowledge of English and Portuguese.
• Knowledge of other languages is valued.
• Computer knowledge at user level.
• Be good at communicating and doing business.
• Availability to work from 11.00am to 19.00pm.

Responsibilities

• Answering customer phone calls and provide accurate information.
• Resolve incidents professionally following guidelines.
• Offer new UPS products and attract new customers.
• Explain actions and commitments.
• Follow security guidelines to protect customer data.

Skills

Communication skills

Multilingual

Computer literacy

Education

12th grade

Job description

UPS seeks a phone-based contact point to assist current and potential customers from Portugal. You will manage calls, provide accurate information, resolve incidents per guidelines, and offer UPS products to attract new customers. The role emphasizes clear communication, security of data, and multilingual interaction.

Essential English and Portuguese, with additional languages valued. Basic computer skills and 12th-grade education are required.