Agente De Call Center - Temporário

Ups; Setúbal; A distancia; EUR 11.000 - 16.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

100% telework

Descripción de la vacante

UPS is seeking a dedicated telephone agent to be the new point of contact for our customers. You will manage calls, provide accurate information, resolve incidents in line with guidelines, and promote UPS products while attracting new customers.

The role emphasizes clear communication, multilingual ability, and adherence to security practices. 100% telework is offered, with schedule from 11:00 to 19:00, Monday to Friday.

Formación

• Essential knowledge of English and Portuguese.
• Knowledge of other languages is valued.
• Be good at communicating and doing business; We do not require experience but it is desirable.
• Education level: 12th grade
• Availability to work from 11.00am to 19.00pm

Responsabilidades

• Answering customer phone calls.
• Provide customers with accurate and complete information.
• Understand, establish and professionally resolve any incident presented, adapting to the guidelines provided and will offer new UPS products, whenever requested, as well as attract new customers.
• Explain actions and commitments.
• Follow security guidelines to protect our customers' data.

Descripción del empleo

You are the new point of contact for our current and potential customers. The telephone agent will manage our customers' telephone calls, providing accurate information. It will professionally resolve any incident presented within the guidelines provided and will offer new UPS products whenever requested, as well as attract new customers.

You are the new point of contact for our current and potential customers. The telephone agent will manage our customers' telephone calls, providing accurate information. It will professionally resolve any incident presented within the guidelines provided and will offer new UPS products whenever requested, as well as attract new customers.

What would your day-to-day life be like?

• Answering customer phone calls.
• Provide customers with accurate and complete information.
• Understand, establish and professionally resolve any incident presented, adapting to the guidelines provided and will offer new UPS products, whenever requested, as well as attract new customers.
• Explain actions and commitments.
• Follow security guidelines to protect our customers' data.

What do we offer?

• Varied work with the possibility of growth
• Work regime:100% telework

What do we expect from you?

• Essential knowledge of English and Portuguese. Your customers and colleagues speak several languages, so it is easy and certainly important that you can communicate with them in English.
• Knowledge of other languages is valued.
• Be good at communicating and doing business;
  We do not require experience but it is desirable.
• Education level: 12th grade
• Availability to work from 11.00am to 19.00pm

How We Recruit

At UPS, equal opportunity, fair treatment and an inclusive work environment are of utmost importance. We are committed to a policy of fair treatment of people, selection, training, promotion and compensation based on merit, experience and other job-related criteria. We do not discriminate against any candidate based on age, race, religion, sex, disability, sexual orientation or gender identity.

A Little About Our Business

Founded in 1907 as a postal company in the United States, UPS has grown into a global company with one of the most recognized and admired brands in the world. We have grown to become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds and information in more than 200 countries and territories around the world.

Por temporada (Seasonal)