Agente De Call Center - Temporário - Remote

Ups; Viseu; Remote; EUR 8,900 - 12,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Continuous training

100% telework

Job summary

UPS seeks a phone-based contact point to assist current and potential customers from Portugal. You will manage calls, provide accurate information, resolve incidents per guidelines, and offer UPS products to attract new customers. The role emphasizes clear communication, security of data, and multilingual interaction.

Essential English and Portuguese, with additional languages valued. Basic computer skills and 12th-grade education are required.

Qualifications

• Essential knowledge of English and Portuguese.
• Knowledge of other languages is valued.
• Computer knowledge at user level.
• Be good at communicating and doing business.
• Availability to work from 11.00am to 19.00pm.

Responsibilities

• Answering customer phone calls and provide accurate information.
• Resolve incidents professionally following guidelines.
• Offer new UPS products and attract new customers.
• Explain actions and commitments.
• Follow security guidelines to protect customer data.

Skills

Communication skills

Multilingual

Computer literacy

Education

12th grade

Job description

You are the new point of contact for our current and potential customers. The telephone agent will manage our customers' telephone calls, providing accurate information. It will professionally resolve any incident presented within the guidelines provided and will offer new UPS products whenever requested, as well as attract new customers. What would your day-to-day life be like?

Answering customer phone calls. Provide customers with accurate and complete information. Understand, establish and professionally resolve any incident presented, adapting to the guidelines provided and will offer new UPS products, whenever requested, as well as attract new customers. Explain actions and commitments. Follow security guidelines to protect our customers' data. What do we offer?

Competitive salary Varied work with the possibility of growth Continuous training Work regime:100% telework What do we expect from you?

Essential knowledge of English and Portuguese. Your customers and colleagues speak several languages, so it is easy and certainly important that you can communicate with them in English. Knowledge of other languages is valued. Computer knowledge at user level. Be good at communicating and doing business;
We do not requireexperience but it is desirable. Education level: 12th grade. Availability to work from 11.00am to 19.00pm. How We Recruit

UPS, equal opportunity, fair treatment and an inclusive work environment are of utmost importance. We are committed to a policy of fair treatment of people, selection, training, promotion and compensation based on merit, experience and other job-related criteria. We do not discriminate against any candidate based on age, race, religion, sex, disability, sexual orientation or gender identity. UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. A little about our business

Founded in 1907 as a postal company in the United States, UPS has grown into a global company with one of the most recognized and admired brands in the world. We have grown to become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds and information in more than 200 countries and territories around the world.

Employee Type: Seasonal (Seasonal) UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world's largest package delivery service.

Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.