Remote Multilingual Customer Support Specialist

Cross Border Talents; Lisboa; Remote; EUR 18,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Performance bonus

Accommodation

Job summary

Cross Border Talents seeks a passionate Customer Support specialist for a fully remote role based in Portugal. You will address customer inquiries via email and live chat, help with orders, and provide product information to drive informed decisions.

Experience in customer service is welcome, though not required. The role offers a competitive salary for the Portuguese market, a performance bonus, and health insurance, with relocation support available if needed.

Qualifications

• Experience in Customer Service is welcome but not required.
• Strong listening and empathy to resolve inquiries effectively.
• Clear, friendly communication to guide customers.

Responsibilities

• Responding promptly to customer inquiries via email or live chat.
• Handling and resolving customer complaints with empathy and efficiency.
• Providing product and service information to customers to aid purchasing decisions.
• Processing orders, forms, applications, and requests accurately and promptly.
• Upselling and cross-selling to meet sales targets.
• Maintaining detailed records of customer interactions for future reference.

Skills

Customer service

Active listening

Empathy

Communication skills

Multilingual proficiency

Job description

Cross Border Talents seeks a passionate Customer Support specialist for a fully remote role based in Portugal. You will address customer inquiries via email and live chat, help with orders, and provide product information to drive informed decisions.

Experience in customer service is welcome, though not required. The role offers a competitive salary for the Portuguese market, a performance bonus, and health insurance, with relocation support available if needed.