Agente de Call Center - Temporário

United Parcel Service Sweden Aktiebolag; Lisboa; On-site; EUR 10,000 - 15,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Training program

100% telework

Job summary

UPS is seeking a telephone agent for a fully remote seasonal role in Portugal. You will be the main contact for current and potential customers, handling calls, providing accurate information, resolving incidents, promoting UPS products, and attracting new customers.

Strong communication in English and Portuguese is essential, with additional languages valued. Work regime is 100% telework, with a schedule from 11:00 am to 19:00 pm.

Qualifications

• Essential knowledge of English and Portuguese.
• Knowledge of other languages is valued.

Responsibilities

• Answering customer phone calls.
• Provide customers with accurate and complete information.
• Understand and professionally resolve incidents per guidelines, and offer new UPS products and attract new customers.
• Explain actions and commitments.
• Follow security guidelines to protect customers' data.

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

You are the new point of contact for our current and potential customers. The telephone agent will manage our customers' telephone calls, providing accurate information. It will professionally resolve any incident presented within the guidelines provided and will offer new UPS products whenever requested, as well as attract new customers.

What would your day-to-day life be like?

• Answering customer phone calls.
• Provide customers with accurate and complete information.
• Understand, establish and professionally resolve any incident presented, adapting to the guidelines provided and will offer new UPS products, whenever requested, as well as attract new customers.
• Explain actions and commitments.
• Follow security guidelines to protect our customers' data.

What do we offer?

• Competitive salary
• Varied work with the possibility of growth
• Continuous training
• Work regime:100% telework

What do we expect from you?

• Essential knowledge of English and Portuguese. Your customers and colleagues speak several languages, so it is easy and certainly important that you can communicate with them in English.
• Knowledge of other languages is valued.
• Computer knowledge at user level.
• Be good at communicating and doing business; We do not require experience but it is desirable.
• Education level: 12th grade
• Availability to work from 11.00am to 19.00pm

How We Recruit

At UPS, equal opportunity, fair treatment and an inclusive work environment are of utmost importance. We are committed to a policy of fair treatment of people, selection, training, promotion and compensation based on merit, experience and other job-related criteria. We do not discriminate against any candidate based on age, race, religion, sex, disability, sexual orientation or gender identity.

A little about our business

Founded in 1907 as a postal company in the United States, UPS has grown into a global company with one of the most recognized and admired brands in the world. We have grown to become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds and information in more than 200 countries and territories around the world.

Employee Type

Seasonal (Seasonal)

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.