Remote Italian Tech Support Specialist (Portugal-based)

Cbtalents; Viseu; Remote; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Remote work in Portugal

Relocation support

Competitive salary

Job summary

Cbtalents is seeking an Italian-speaking Technical Customer Support Specialist to join our remote team based in Portugal. You will deliver technical support in Italian and English, assist users with inquiries, and document cases accurately to ensure a positive customer experience.

This is a remote position with relocation support for eligible candidates. Fluency in Italian and English is required, and prior customer service experience is preferred.

Qualifications

• Fluent in Italian and English, with excellent communication skills.
• Experience in technical customer support or help desk is preferred.
• Familiarity with CRM tools and ticketing processes is a plus.

Responsibilities

• Provide technical customer service and support in Italian and English.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle inquiries and complaints with professionalism, empathy, and patience.
• Explain technical solutions clearly to customers.
• Track issues and ensure accurate case documentation.
• Follow up on cases until resolution and maintain customer loyalty.

Skills

Fluent Italian

Proficient English

Technical troubleshooting

Customer service

Job description

Cbtalents is seeking an Italian-speaking Technical Customer Support Specialist to join our remote team based in Portugal. You will deliver technical support in Italian and English, assist users with inquiries, and document cases accurately to ensure a positive customer experience.

This is a remote position with relocation support for eligible candidates. Fluency in Italian and English is required, and prior customer service experience is preferred.