Remote Italian Customer Support Specialist

Global Crest Solution; Lisboa; Remote; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Competitive salary package

Meal allowance

Health and life insurance

Relocation assistance

International environment

Career growth

Job summary

Global Crest Solution is seeking an Italian Customer Support Agent for an international digital services project based remotely from Lisbon, Portugal. You will be the first point of contact for users, handling inquiries and guiding them to solutions with excellent service.

The role emphasizes resolving issues, providing technical assistance, and maintaining high customer satisfaction in a fast-paced, multicultural setting.

Qualifications

• Fluent Italian (written and spoken).
• English at least C1 level (written and spoken).
• Excellent communication and empathy when assisting users.

Responsibilities

• Handle enquiries via phone, email, live chat and other channels.
• Assist users with account access and platform functionality.
• Explain features clearly and provide technical assistance.

Skills

Italian fluency

English proficiency

Strong communication

Problem solving

Team collaboration

Job description

Global Crest Solution is seeking an Italian Customer Support Agent for an international digital services project based remotely from Lisbon, Portugal. You will be the first point of contact for users, handling inquiries and guiding them to solutions with excellent service.

The role emphasizes resolving issues, providing technical assistance, and maintaining high customer satisfaction in a fast-paced, multicultural setting.