Italian Customer Support Pro — Remote (Europe)

Youssef George@Cbtalents; Lisboa; Remote; EUR 21,000 - 28,000; Full time

Benefits offered by this job

Meal allowance

Health and life insurance

Relocation assistance

International environment

Career growth

Job summary

Italian Customer Support Agent role for an online platform based in Lisbon, Portugal, with remote work. You will handle enquiries via phone, email, live chat, and provide technical assistance while maintaining a high standard of customer service.

Qualifications include fluent Italian and strong English (C1/C2). You will navigate account access issues, explain features, troubleshoot, and ensure a positive experience for users across multicultural environments.

Responsibilities

• Handle customer enquiries via phone, email, live chat, and other available channels.
• Assist users with account access, profile-related questions, and platform functionality.
• Explain platform features and services clearly.
• Provide technical support and troubleshoot software, system configuration, and network-related issues.
• Identify and resolve common customer issues efficiently.
• Handle complaints and customer concerns with professionalism and empathy.
• Review user reports and address concerns according to internal guidelines.
• Escalate complex cases to the appropriate departments when necessary.
• Maintain accurate records of customer interactions, enquiries, complaints, and actions taken.
• Follow company procedures, quality standards, and platform policies.
• Collaborate with team members to achieve performance targets and deliver a positive customer experience.

Job description

Italian Customer Support Agent role for an online platform based in Lisbon, Portugal, with remote work. You will handle enquiries via phone, email, live chat, and provide technical assistance while maintaining a high standard of customer service.

Qualifications include fluent Italian and strong English (C1/C2). You will navigate account access issues, explain features, troubleshoot, and ensure a positive experience for users across multicultural environments.