Remote Italian Customer Support Specialist

Youssef George@Cbtalents; Lisboa; Remote; EUR 22,000 - 34,000; Full time

Benefits offered by this job

Meal allowance

Health and life insurance

Relocation assistance

International environment

Career growth

Job summary

Unknown is seeking an Italian Customer Support Agent to join a remote, multilingual team and assist users of an online platform. You will handle inquiries, guide users through features, and provide technical support to ensure a smooth experience.

The role requires fluent Italian, strong English, and excellent communication skills. You will work in a dynamic environment with a focus on customer satisfaction and timely problem resolution.

Qualifications

• Fluent Italian (verbal and written).
• Proficient English (C1/C2).
• Experience in customer service or helpdesk is a plus.

Responsibilities

• Handle inquiries via phone, email, live chat, and other channels.
• Assist users with account access and platform functionality.
• Provide clear explanations of platform features and solutions.
• Troubleshoot technical issues and guide users to resolutions.
• Maintain accurate records of interactions and actions taken.
• Escalate complex cases when needed.
• Collaborate with the team to meet targets and deliver good service.

Skills

Italian language

English proficiency

Customer service

Technical support

Multicultural teamwork

Time management

Problem solving

Job description

Unknown is seeking an Italian Customer Support Agent to join a remote, multilingual team and assist users of an online platform. You will handle inquiries, guide users through features, and provide technical support to ensure a smooth experience.

The role requires fluent Italian, strong English, and excellent communication skills. You will work in a dynamic environment with a focus on customer satisfaction and timely problem resolution.