Remote IT Support Specialist: Service Desk & Data Insights

LovelyStay; Portugal; On-site; EUR 36,000 - 56,000; Full time

Benefits offered by this job

Flexibility to choose between working remotely or from the office

Flexible working hours

Health insurance

Laptop

Friendly work environment

Company events

Job summary

A leading tourism accommodation manager in Portugal is seeking a Mid-Senior level IT professional. Responsibilities include managing ticketing operations, supporting teams, and driving quality through data analysis. The ideal candidate has strong communication skills, service desk expertise, and advanced SQL proficiency. This role offers flexibility to work remotely or in-office along with health insurance and a supportive work environment.

Qualifications

• Proven experience in balancing stakeholder needs and making trade-offs.
• Strong experience implementing and managing ticketing platforms.
• Calm under pressure and empathetic towards customers.

Responsibilities

• Support and collaborate with the L1 team for efficient daily operations.
• Manage ticketing operations and optimize service desk tools.
• Prioritise requests based on conflicting priorities.
• Ensure clear communication with stakeholders.
• Drive quality and performance tracking KPIs.
• Collaborate with Engineering for problem management.
• Use SQL for investigations and data analyses.

Skills

Excellent communication skills

Conflict management & prioritisation

Service desk expertise

Advanced SQL proficiency

Process mindset with ITIL knowledge

Customer orientation

Tools

Jira Service Management

PostgreSQL

Job description

A leading tourism accommodation manager in Portugal is seeking a Mid-Senior level IT professional. Responsibilities include managing ticketing operations, supporting teams, and driving quality through data analysis. The ideal candidate has strong communication skills, service desk expertise, and advanced SQL proficiency. This role offers flexibility to work remotely or in-office along with health insurance and a supportive work environment.