Senior Hospitality Support | Tier 2 Specialist (Remote)

Host Wise | Property Management; Portugal; À distance; EUR 15 000 - 20 000; Plein temps

Avantages offerts par ce poste

Competitive salary: €15,000–€20,000 annual gross

Growth opportunities

Flexible work policy

Modern office environment

Regular team events

Résumé du poste

A dynamic property management firm in Portugal is hiring a Senior Customer Support Specialist to deliver excellent service to guests and manage inquiries. You will ensure satisfaction through effective communication, collaboration, and critical thinking. The ideal candidate has over 5 years of experience and a proactive approach to customer support. Flexible remote work and a competitive salary package are offered.

Qualifications

• 5+ years of experience in customer support or customer service roles.
• Proven ability to manage escalated or complex cases.
• Prior experience in hospitality, travel, or tech environments is a strong plus.

Responsabilités

• Deliver world-class support to guests before, during, and after stays.
• Assess, prioritize, and resolve customer inquiries efficiently.
• Handle Tier 2 tickets and complaints, ensuring satisfaction.

Connaissances

Customer service tools (Zendesk, Aircall)

Strong communication skills

Organizational skills

Critical thinking

Proactive and autonomous work ethic

Outils

Zendesk

Aircall

Trello

Google Workspace

Description du poste

A dynamic property management firm in Portugal is hiring a Senior Customer Support Specialist to deliver excellent service to guests and manage inquiries. You will ensure satisfaction through effective communication, collaboration, and critical thinking. The ideal candidate has over 5 years of experience and a proactive approach to customer support. Flexible remote work and a competitive salary package are offered.