Senior Application Support & Incident Lead (ITIL)

Act Digital EMEA - Alter Solutions; Lisboa; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

A leading consulting firm in Portugal is seeking an HR Business Partner & Talent Manager to provide technical support and manage incident resolutions for various applications. This mid-senior level position requires experience in service delivery as well as strong analytical skills and a collaborative mindset. The role involves preparing for releases and participating in continuous improvement processes.

Qualificações

• Experience in support and service delivery.
• ITIL Certification is preferred.
• Ability to collaborate and work in a team.

Responsabilidades

• Provide technical and functional support to users.
• Manage incident resolution and monitor the incident lifecycle.
• Assist with establishing operating procedures and updating knowledge base.

Conhecimentos

SQL

Windows

Dynatrace

Control M

Ansible

Jenkins

French (notions)

Descrição da oferta de emprego

A leading consulting firm in Portugal is seeking an HR Business Partner & Talent Manager to provide technical support and manage incident resolutions for various applications. This mid-senior level position requires experience in service delivery as well as strong analytical skills and a collaborative mindset. The role involves preparing for releases and participating in continuous improvement processes.