IT Application Support & Incident Resolution Specialist

act digital; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A tech services company in Lisbon, Portugal, is seeking a Technician in Application Support to provide comprehensive technical and functional support for banking applications. Responsibilities include incident management, release preparation, and reporting. Candidates should possess strong SQL, Windows knowledge, and ITIL certification, with effective communication skills. This role demands flexibility and resilience to high workloads.

Qualificações

• Experience in technical support and service delivery.
• Ability to manage incidents and monitor service lifecycle.
• Flexibility to cover shifts during emergencies.

Responsabilidades

• Classify and prioritize incidents and requests.
• Manage incident resolution with technical teams.
• Monitor the incident life cycle until service restoration.
• Prepare various reports related to incidents.
• Assist in updating operating procedures and knowledge base.

Conhecimentos

SQL

Windows

Dynatrace & Control M

Ansible

Jenkins

French (notions)

Communication

Innovative and transformational mindset

Analytical skills

Collaboration/Teamwork

ITIL Certification

Descrição da oferta de emprego

A tech services company in Lisbon, Portugal, is seeking a Technician in Application Support to provide comprehensive technical and functional support for banking applications. Responsibilities include incident management, release preparation, and reporting. Candidates should possess strong SQL, Windows knowledge, and ITIL certification, with effective communication skills. This role demands flexibility and resilience to high workloads.