Remote IT Support (Bilingual: Spanish/English)

Fujitsu; Braga; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Life insurance

Private health insurance (family)

Resumo da oferta

Fujitsu is seeking a multilingual IT Helpdesk professional to provide first-line support for users across multiple locations in Portugal. You will handle routine incidents, document actions, and ensure service levels are met, with potential for a permanent contract and remote work flexibility.

The role emphasizes strong communication, problem-solving, and teamwork in a diverse environment, supporting Microsoft products, operating systems, and basic networking.

Qualificações

• Proficient in Spanish and English.
• Experience delivering first-line IT support preferred.
• Strong communication and problem solving.

Responsabilidades

• Provide 1st line support for incidents and requests.
• Assist users with routine and non-routine issues.
• Escalate complex problems to specialists.
• Contribute to meeting service levels and SLAs.
• Document actions and maintain knowledge base.

Conhecimentos

Spanish

English

Customer support

Troubleshooting

IT basics

Ferramentas

Microsoft products

Operating systems

Basic networking

PC hardware

Descrição da oferta de emprego

Fujitsu is seeking a multilingual IT Helpdesk professional to provide first-line support for users across multiple locations in Portugal. You will handle routine incidents, document actions, and ensure service levels are met, with potential for a permanent contract and remote work flexibility.

The role emphasizes strong communication, problem-solving, and teamwork in a diverse environment, supporting Microsoft products, operating systems, and basic networking.