IT Support with French & Spanish & English

FUJITSU LIMITED（JAPAN）; Lisboa; Hybrid; EUR 25,000 - 40,000; Full time

Benefits offered by this job

Remote Working Available

Life insurance

Private health insurance

25 days of holidays

IKEA voucher for home office

Job summary

FUJITSU LIMITED（JAPAN） is looking for a skilled support professional for their Lisbon location, providing 1st line support for various incidents and requests. Responsibilities include resolving customer issues and managing escalations to meet service levels.

Proficiency in Spanish and English is essential, and the role offers the flexibility of remote working with benefits like life insurance, comprehensive healthcare, and 25 holidays per year. The team environment is diverse, enhancing overall service delivery.

Qualifications

• Proficiency in Spanish and English is required.

Responsibilities

• Provide single point of contact for users managing incidents and requests.
• Support standard technical queries under supervision.
• Escalate issues to ensure required service level is maintained.

Skills

Proficient in Spanish

Proficient in English

Job description

Job Location: Braga, Lisboa

Location Flexibility: Multiple Locations in Country

Req Id: 2823

Posting Start Date: 9/29/25

Role Purpose

To provide a single point of contact for users, dealing with the management of both routine and non‑routine incidents, problems and requests. Provision of 1st line support for incidents.

Key Accountabilities

• Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g., Microsoft products, operating system, basic networking, PCs).
• Problem Solving. Takes ownership for listening to and understanding basic customer problems, asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
• Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
• Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
• Personal Development. Takes ownership of own development and has a development plan in place. Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first‑class service.
• Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.

Requirements

• Proficient in Spanish & English

At Fujitsu, You Will Enjoy

• Remote Working Available
• Employment with the possibility of a permanent contract
• Life insurance
• Private health insurance since the first day of employment and extensive to children for free
• Work life balance with full‑time schedules available
• 25 days of holidays, including your birthday leave. Plus you can add one day per antiquity in the company up to 30 days.
• International career in a dynamic and enthusiastic environment
• Training and internal career progression plan upon hiring
• Dynamic and enthusiastic work environment with colleagues from more than 60 countries
• An IKEA voucher to help you build your own home office
• …and much more!

Relocation Supported: No

Visa Sponsorship Approved: No

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.