English-Speaking IT Support Specialist – Remote

Fujitsu; Lisboa; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Remote working

Permanent contract possible

Life insurance

Private health insurance from day one

Full-time schedule

25 days holidays

IKEA home-office voucher

Training and progression

International environment

Job summary

Fujitsu in Portugal is seeking a Service Desk Analyst to provide first line IT support for incidents and requests from a diverse user base. You will work remotely with flexibility across locations in the country. You will respond to routine problems, document actions, and escalate complex issues as needed.

The role emphasizes teamwork, continuous development, and delivering reliable service. Join a globally respected company offering life and health insurance, training opportunities, and a

Qualifications

• Proficient in English.

Responsibilities

• Provides first line support for incidents and requests.
• Takes ownership of basic customer problems and escalates when needed.
• Monitors service levels and reports performance.
• Works as a team player and contributes to a collaborative environment.
• Keeps own development plan and understands customer environment.
• Documents actions taken to resolve routine inquiries following established processes.

Skills

English proficiency

Job description

Fujitsu in Portugal is seeking a Service Desk Analyst to provide first line IT support for incidents and requests from a diverse user base. You will work remotely with flexibility across locations in the country. You will respond to routine problems, document actions, and escalate complex issues as needed.

The role emphasizes teamwork, continuous development, and delivering reliable service. Join a globally respected company offering life and health insurance, training opportunities, and a