Remote IT Support Specialist - Spanish & English

Fujitsu; Lisboa; On-site; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Remote work available

Permanent contract path

Life insurance

Private health insurance

25 days holidays

Birthday leave

Job summary

Fujitsu in Portugal is seeking a bilingual helpdesk specialist to provide 1st line support for incidents and requests, working across a small product set. The role covers resolving routine issues and escalating complex problems as needed.

You will join a diverse team, enjoy remote working options and a permanent contract path, with generous holidays and health insurance from day one. Proficiency in Spanish and English is essential.

Qualifications

• Proficient in Spanish & English

Responsibilities

• Provides 1st line support for incidents.
• Assists with routine technical queries for products.
• Escalates complex issues to resolve within SLAs.
• Monitors service performance and reports findings.
• Collaborates as a team member.
• Documents actions and follows established processes.

Skills

Spanish

English

Job description

Fujitsu in Portugal is seeking a bilingual helpdesk specialist to provide 1st line support for incidents and requests, working across a small product set. The role covers resolving routine issues and escalating complex problems as needed.

You will join a diverse team, enjoy remote working options and a permanent contract path, with generous holidays and health insurance from day one. Proficiency in Spanish and English is essential.