Remote IT Support Specialist - Spanish & English

Fujitsu; Lisboa; Sur place; EUR 20 000 - 28 000; Plein temps

Avantages offerts par ce poste

Remote work available

Permanent contract path

Life insurance

Private health insurance

25 days holidays

Birthday leave

Résumé du poste

Fujitsu in Portugal is seeking a bilingual helpdesk specialist to provide 1st line support for incidents and requests, working across a small product set. The role covers resolving routine issues and escalating complex problems as needed.

You will join a diverse team, enjoy remote working options and a permanent contract path, with generous holidays and health insurance from day one. Proficiency in Spanish and English is essential.

Qualifications

• Proficient in Spanish & English

Responsabilités

• Provides 1st line support for incidents.
• Assists with routine technical queries for products.
• Escalates complex issues to resolve within SLAs.
• Monitors service performance and reports findings.
• Collaborates as a team member.
• Documents actions and follows established processes.

Connaissances

Spanish

English

Description du poste

Fujitsu in Portugal is seeking a bilingual helpdesk specialist to provide 1st line support for incidents and requests, working across a small product set. The role covers resolving routine issues and escalating complex problems as needed.

You will join a diverse team, enjoy remote working options and a permanent contract path, with generous holidays and health insurance from day one. Proficiency in Spanish and English is essential.