German-Speaking Tech Support Agent – Onsite in Lisbon

CareerForge; Lisboa; On-site; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Health and Life Insurance

Equipment Provided by the Company

Signing bonus

Career advancement path

Meal allowance

Transport allowance

Training and development

Job summary

CareerForge in Lisbon, Portugal, is seeking a German-Speaking Customer Service Representative to work onsite. You will provide technical support for German-speaking clients, handle website-related solutions, and collaborate with cross-functional teams in a 24/7 rotating shift environment.

The role emphasizes strong communication, problem-solving, and a customer-first approach, with extensive training and competitive benefits including health and life insurance, equipment provided, and career

Qualifications

• Fluency in German is required (C2). It is preferred to have English (B2).
• Previous customer service experience is a plus, especially in technical/IT sectors.
• Strong problem-solving and clear communication skills are essential.
• Ability to work in a fast-paced environment with rotating shifts, including nights.

Responsibilities

• Provide technical support and troubleshoot issues for German-speaking clients.
• Communicate effectively via phone, email, and chat with customers.
• Understand and document customer issues and escalate to technical teams as needed.
• Explain technical information in an easy-to-understand manner.
• Maintain customer satisfaction by delivering timely and accurate resolutions.
• Assist with installation, setup, and configuration of website-related solutions.
• Keep product knowledge up-to-date and follow company guidelines.
• Document issues and solutions in the CRM system.
• Collaborate with other teams to improve service delivery.

Skills

Fluent German

English proficiency

Customer service

Communication skills

Problem solving

Teamwork

Shift work

Tools

CRM systems

GDPR awareness

Job description

CareerForge in Lisbon, Portugal, is seeking a German-Speaking Customer Service Representative to work onsite. You will provide technical support for German-speaking clients, handle website-related solutions, and collaborate with cross-functional teams in a 24/7 rotating shift environment.

The role emphasizes strong communication, problem-solving, and a customer-first approach, with extensive training and competitive benefits including health and life insurance, equipment provided, and career