Remote German-Speaking Automotive Service Representative

Boeva Tech; Santarém; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Health insurance

Meal Allowance

Position Bonus Braga

Job summary

Boeva Tech in Braga, Portugal is seeking a Customer Service Representative for the Automotive Digital Services project. You will handle German-speaking customer inquiries across multiple channels, with English as a beneficial skill.

The position offers 24/7 rotational shifts and a permanent contract, with a 3-month probation period. Base salary is 1,055 EUR gross per month (14 months), plus a daily meal allowance and a yearly bonus in Braga.

Qualifications

• Fluent German required; English considered an asset.
• Experience in customer service or contact centers is a plus but not required.
• Ability to work in a 24/7 rotational schedule and remote setting.

Responsibilities

• Provide top-tier customer service to users of digital automotive services.
• Resolve inquiries and troubleshoot issues via phone, email, and chat.
• Ensure customer satisfaction with tailored solutions and empathetic communication.
• Accurately log interactions and follow up to ensure problem resolution.
• Collaborate with cross-functional teams to enhance customer experience.

Skills

German (native-level)

English (asset)

Strong communication

Customer-focused

Remote work adaptation

Problem solving

Attention to detail

Job description

Are you fluent in German and passionate about delivering exceptional customer experiences? Are you ready to contribute to innovative solutions in the automotive sector? Start your career with us in Braga and enjoy a supportive work environment with excellent benefits and career growth opportunities.

Position Details

• Role: Customer Service Representative

• Project: Automotive Digital Services

• Language Requirement: German (fluent)

• Start Date:3/12

• Location: Braga, Portugal (Remote Work Model from continental Portugal)

• Schedule: 24/7 rotational shifts (Monday to Sunday) with 2 rotational days off per week.

• Contract Type: Permanent (3-month probation period).

What You'll Be Doing

• Provide top-tier customer service to users of digital automotive services.

• Resolve inquiries and troubleshoot issues via multiple channels (phone, email, chat).

• Ensure customer satisfaction by offering tailored solutions and empathetic communication.

• Accurately log customer interactions and follow up to ensure problem resolution.

• Collaborate with cross-functional teams to enhance customer experience.

What We're Looking For

• Languages: German fluency (native-level preferred) and proficiency in English is an asset.

• Skills & Competencies:

  • Strong communication skills and a customer-centric mindset.

  • Ability to adapt to different shifts and work in a remote setting.

  • Excellent problem-solving skills with a detail-oriented approach.

• Experience: Prior experience in customer service, contact centers, or related fields is a plus, but not required.

Compensation & Benefits

• Base Salary: 1,055 EUR gross/month (14 months).

• Meal Allowance: 7.63 EUR per working day.

• Position Bonus for Braga: 20 EUR gross/year.

Health Insurance:

• Available from day 1 with an employee contribution.

• Free after 6 months of employment.