German-Speaking Customer Support Agent (Remote)

CBTalents.org; Lisboa; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Food allowance €7.63 per day

Relocation assistance (exceptional)

Fully remote from Portugal

Job summary

CBTalents.org is seeking a German-speaking Customer Support Agent to join an international automotive team. This fully remote role is based in Portugal, with a 14-month salary payment cycle and a monthly gross of €1,055, plus a daily food allowance of €7.63. Start date 03 December 2026.

German and English language skills are essential for effective customer support. You'll handle inquiries via phone, chat, and email, maintain CRM records, and collaborate to ensure high customer satisfaction in a

Qualifications

• Fluent German and good English communication.
• Strong communication and problem-solving skills.
• Customer-oriented mindset with a positive attitude.
• Ability to work in a fast-paced environment.
• Flexibility to work rotating shifts.

Responsibilities

• Assist customers via phone, chat, and email.
• Provide accurate information about automotive products.
• Troubleshoot and resolve issues efficiently.
• Maintain records of customer interactions in the CRM system.
• Collaborate with colleagues to improve satisfaction.
• Stay up to date with services, policies, and offers.
• Deliver professional, friendly, and high-quality customer support.

Skills

German fluent

English good

Customer service

Problem solving

Fast-paced work

Tools

CRM software

Job description

German-Speaking Customer Support Agent

Location: Portugal (Remote)

Start Date: 03 December 2026

Languages: German + English

Salary: €1,055 gross/month × 14 payments

Food Allowance: €7.63 per working day

Relocation Support: Available in exceptional cases

About The Role

Are you passionate about customer service and interested in the automotive industry?

Join an international team supporting customers of a leading automotive company. As a German-speaking Customer Support Agent, you will help customers with their inquiries, provide effective solutions, and ensure a smooth and positive customer experience.

Your Responsibilities

• Assist customers via phone, chat, and email.


• Provide accurate information about automotive products and services.


• Troubleshoot and resolve customer issues efficiently.


• Maintain accurate records of customer interactions in the CRM system.


• Collaborate with colleagues to improve customer satisfaction.


• Stay up to date with the latest services, policies, and offers.


• Deliver professional, friendly, and high-quality customer support.

Requirements

• Fluent German and good English communication skills.


• Strong communication and problem-solving skills.


• Customer-oriented mindset with a positive attitude.


• Ability to work in a fast-paced environment.


• Flexibility to work rotating shifts.

What We Offer

• Fully remote work from Portugal.


• Salary paid over 14 months.


• €7.63 food allowance per working day.


• Relocation assistance in exceptional cases, including accommodation in Lisbon.


• Opportunity to work with a leading automotive company.


• International and multicultural working environment.

Work Schedule

• Monday to Sunday, covering 24/7 operations with rotating shifts.


• Two rotating days off per week.