Remote German-English CSR — Automotive Digital Services

Cross Border Talents; Braga; Teletrabalho; EUR 28 000 - 35 000; Tempo integral

Resumo da oferta

Cross Border Talents is seeking a Customer Service Representative for Automotive Digital Services. This remote role supports German-speaking customers mainly via phone, email, and chat. Candidates must reside in Portugal and be fluent in both German and English, comfortable with 24/7 shifts.

Responsibilities include managing customer enquiries, documenting interactions, and collaborating with technical teams when necessary. Enjoy flexibility in your schedule while contributing to a leading brand's customer experience.

Qualificações

• Must reside in Portugal.
• Comfortable with rotating 24/7 shifts and weekends.
• Strong remote work discipline and reliable home setup.

Responsabilidades

• Support German-speaking customers across automotive digital service enquiries.
• Handle incoming contacts via phone, email, and chat.
• Manage and document all interactions in internal systems.
• Escalate technical issues to specialist teams when needed.
• Collect equipment from the Braga office if within 50km.

Conhecimentos

German at near-native level

English proficiency

Tech-savvy

Good written communication skills

Good verbal communication skills

Customer-first attitude

Patience and clarity under pressure

Descrição da oferta de emprego

Cross Border Talents is seeking a Customer Service Representative for Automotive Digital Services. This remote role supports German-speaking customers mainly via phone, email, and chat. Candidates must reside in Portugal and be fluent in both German and English, comfortable with 24/7 shifts.

Responsibilities include managing customer enquiries, documenting interactions, and collaborating with technical teams when necessary. Enjoy flexibility in your schedule while contributing to a leading brand's customer experience.