Remote Galician-Spanish Streaming Support Expert

Kats Recruitment; Lisboa; Híbrido; EUR 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Accommodation options during relocaton

Descripción de la vacante

Kats Recruitment seeks a Galician- and Spanish-speaking Customer Support Expert for a remote role based in mainland Portugal, supporting an entertainment and streaming platform. You will handle account management, billing inquiries, and technical troubleshooting across devices, delivering high-quality customer care in a multilingual setting.

Ideal candidates are fluent in Castilian Spanish and Galician, with English at least B1 for systems navigation.

Formación

• Fluent in Castilian Spanish and Galician (written and spoken).
• English proficiency at least B1 for systems navigation and training.
• Customer-centric mindset with strong communication skills.

Responsabilidades

• Deliver friendly, empathetic support in Spanish and Galician via multiple channels.
• Assist subscribers with account administration, billing, and payment inquiries.
• Troubleshoot streaming, device connectivity, and app issues across platforms.
• Provide accurate information on content catalogs, features, and settings.
• Log case details and resolutions in the customer management system.
• Collaborate with team members and escalation paths to resolve issues.

Conocimientos

Spanish & Galician fluency

Customer service excellence

Multichannel communication

Herramientas

CRM software

Descripción del empleo

Kats Recruitment seeks a Galician- and Spanish-speaking Customer Support Expert for a remote role based in mainland Portugal, supporting an entertainment and streaming platform. You will handle account management, billing inquiries, and technical troubleshooting across devices, delivering high-quality customer care in a multilingual setting.

Ideal candidates are fluent in Castilian Spanish and Galician, with English at least B1 for systems navigation.