Galician-Speaking Customer Support Expert

Kats Recruitment; Lisboa; Hybrid; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Private health insurance

Accommodation options during relocaton

Job summary

Kats Recruitment seeks a Galician- and Spanish-speaking Customer Support Expert for a remote role based in mainland Portugal, supporting an entertainment and streaming platform. You will handle account management, billing inquiries, and technical troubleshooting across devices, delivering high-quality customer care in a multilingual setting.

Ideal candidates are fluent in Castilian Spanish and Galician, with English at least B1 for systems navigation.

Qualifications

• Fluent in Castilian Spanish and Galician (written and spoken).
• English proficiency at least B1 for systems navigation and training.
• Customer-centric mindset with strong communication skills.

Responsibilities

• Deliver friendly, empathetic support in Spanish and Galician via multiple channels.
• Assist subscribers with account administration, billing, and payment inquiries.
• Troubleshoot streaming, device connectivity, and app issues across platforms.
• Provide accurate information on content catalogs, features, and settings.
• Log case details and resolutions in the customer management system.
• Collaborate with team members and escalation paths to resolve issues.

Skills

Spanish & Galician fluency

Customer service excellence

Multichannel communication

Tools

CRM software

Job description

Galician-Speaking Customer Support Expert – Entertainment & Streaming

Job Description

We are recruiting Spanish and Galician-speaking Customer Support Experts for a remote role based in mainland Portugal, supporting one of the world's leading digital entertainment and streaming platforms.
In this role, you will be the primary point of contact for subscribers, assisting with account management, subscription billing, service inquiries, and technical troubleshooting across various devices. If you are passionate about digital entertainment, problem-solving, and delivering high-quality customer care, this is an excellent opportunity to join a global support team.

Your Role

• Deliver friendly, empathetic, and professional support in both Spanish and Galician via multi-channel communications.
  
• Assist subscribers with account administration, membership tiers, billing, and payment method inquiries.
  
• Troubleshoot technical issues relating to streaming quality, device connectivity, mobile/smart TV apps, and platform features.
  
• Provide accurate information regarding available content catalogs, features, and platform settings.
  
• Manage customer requests efficiently while maintaining high standards of customer satisfaction and quality targets.
  
• Accurately log case details, technical anomalies, and resolutions in customer management software.
  
• Collaborate with team members and internal escalation paths to resolve complex technical or account problems.
  

Your Qualifications

• Professional fluency in Castilian Spanish and Galician (written and spoken).
  
• Working proficiency in English (B1 level or higher) for systems navigation and training.
  
• Customer-centric mindset with active listening, empathy, and strong communication skills.
  
• Tech-savvy with an aptitude for troubleshooting digital applications, smart devices, and streaming platforms.
  
• Ability to multitask effectively in a fast-paced, digital workplace.
  
• Flexibility to work within a 24/7 rotating shift roster (including night shifts, weekends, and holidays).
  
• Residing in mainland Portugal (or willing to relocate).
  

The Offer

• Work Mode: Full-time remote work within mainland Portugal (occasional on-site visits to a Lisbon hub may be required for initial setup or operational needs).
  
• Schedule: 40 hours per week, 8-hour shifts on a 24/7 rotating roster with scheduled rest days.
  
• Compensation & Benefits: Competitive monthly salary package (options available with or without company-provided accommodation), daily meal allowance card, and holiday/Christmas allowances.
  
• Healthcare & Leave: Comprehensive private health insurance from day one, plus 22 days of paid annual leave.
  
• Training: Structured paid initial training program (~2 weeks) covering platform systems, products, and customer resolution techniques.
  
• Relocation Support: Company-provided accommodation options available for eligible candidates relocating from more than 100 km away.
  
• Career Growth: 12-month initial employment contract with long-term permanent contract conversion opportunities within a globally recognized organization.