Remote French-Speaking Transportation Customer Expert

Mercier Consultancy Group; Portugal; Remote; EUR 28,000 - 45,000; Full time

Benefits offered by this job

Competitive Salary

13th/14th salaries

Performance Bonus

Relocation Package

Professional Training

Career Growth

Job summary

Mercier Consultancy Group seeks a highly motivated French-speaking Transportation Customer Expert to support French-speaking clients in Greece. You will handle inquiries via phone, email, and live chat, ensuring accurate information and timely resolutions while collaborating with internal teams.

The role offers remote work in Greece, a competitive package with relocation support, two extra salaries, and a monthly performance bonus to reward outstanding service and results.

Qualifications

• Native or fluent French is mandatory for this role.
• Valid EU passport is required for all applicants.
• Experience in transportation, logistics, or high-end customer service is highly preferred.
• Advanced proficiency in English for internal professional collaboration.
• Strong problem-solving abilities and a commitment to professional excellence.

Responsibilities

• Provide world-class support to French-speaking clients regarding transportation and logistics inquiries.
• Manage high-volume passenger and freight communications via phone, email, and live chat.
• Resolve technical and operational service issues to ensure seamless transportation experiences.
• Maintain knowledge of regional and international transportation regulations and policy updates.
• Collaborate with cross-functional teams to streamline customer service workflows within the transport sector.

Skills

French (native/fluent)

English (advanced)

Customer service

Job description

Mercier Consultancy Group seeks a highly motivated French-speaking Transportation Customer Expert to support French-speaking clients in Greece. You will handle inquiries via phone, email, and live chat, ensuring accurate information and timely resolutions while collaborating with internal teams.

The role offers remote work in Greece, a competitive package with relocation support, two extra salaries, and a monthly performance bonus to reward outstanding service and results.