French-speaking Customer Support Agent – Remote - Greece

Cross Border Talents; Lisboa; Remote; EUR 20,000 - 31,000; Full time

Benefits offered by this job

8-week onboarding

Relocation support

Performance bonus

Salary increases over time

Remote work flexibility

Multicultural environment

Job summary

Cross Border Talents is seeking a French-speaking Customer Support Agent to join an international team working remotely. You will support customers of a leading global financial services brand via phone, chat and email, handling card-related queries and basic account issues.

Initially frontline French support with progression into back-office tasks such as email and social media support. You will use about 10 client tools, log interactions in the CRM, and meet quality and performance targets

Qualifications

• Fluent French (native/C1) required.
• English (B1) required for training and tools access.
• Minimum 2 years of experience in a call center environment.
• Financial services support experience is a strong advantage.
• Advanced written communication skills.

Responsibilities

• Provide support for financial products and services via phone, chat and email.
• Handle inquiries such as lost or stolen cards, card benefits, rejected purchases and balance checks.
• Start with frontline French support, then move to back-office tasks including email and social media support.
• Log and track all customer interactions accurately in the CRM system.
• Work with ~10 client tools, handling 10-20 cases per day.
• Meet quality and performance targets (service level, handling time, customer satisfaction).

Skills

French (C1)

English (B1)

Call center

Multitasking

PC skills

Written communication

Tools

CRM system

Client tools

Job description

Location: Remote (first week of onboarding on-site in Athens, Greece)
Work Model: Remote
Schedule: Rotating shifts

About the Role

We are looking for a French-speaking Customer Support Agent to join an international team working remotely. You will support customers of a leading global financial services brand via phone, chat and email, helping them with a wide range of card-related queries. You will start with frontline support (phone and chat in French) and gradually expand into back-office tasks such as email and social media support.

Key Responsibilities

• Provide support for financial products and services via phone, chat and email
• Handle common inquiries such as lost or stolen cards, card benefits, rejected purchases and balance checks
• Start with frontline support (phone or chat in French), then move on to back-office tasks including email support, inbound communication and social media support
• Log and track all customer interactions accurately in the CRM system
• Work efficiently with approx. 10 client tools, handling 10-20 cases per day
• Meet quality and performance targets (service level, handling time, customer satisfaction)

Requirements

• Native-level or C1 French
• B1 English (needed for training and client tools)
• Minimum 2 years of experience in a call center environment
• Experience in financial services support is a strong advantage
• Advanced written communication skills
• Good PC skills and strong multitasking ability
• Availability for rotating shifts, including some weekends and nights

What We Offer

• 8-month contract
• 2-week onboarding (first week on-site in Athens)
• Relocation support
• Performance-based productivity bonus
• Salary increases over time
• Remote work with the flexibility to work from your preferred location
• Multicultural environment with career growth