French-Speaking Transport Customer Expert (Remote Greece)

Mercier Consultancy Group; Almada; Remote; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Relocation package

Performance bonus

13th/14th salaries

Fully paid training

Job summary

Mercier Consultancy Group seeks French-speaking Transportation Customer Experts to join our international team in Greece. You will handle French-speaking client inquiries in transportation and logistics, work remotely, and collaborate with cross-functional teams to ensure smooth operations.

We offer a competitive monthly salary, 13th and 14th salaries, a monthly performance bonus, a fully paid relocation package, training, and strong career growth within the transport sector.

Qualifications

• Native or fluent French (spoken and written).
• EU passport (required for all applicants).
• Experience in transportation, logistics, or high-end customer service.
• Advanced proficiency in English for internal collaboration.
• Strong problem-solving abilities and professional excellence.
• Ability to thrive in a remote work environment.

Responsibilities

• Provide world-class support to French-speaking clients regarding complex transportation and logistics inquiries.
• Manage high-volume passenger and freight communications via phone, email, and live chat.
• Resolve technical and operational service issues to ensure seamless transportation experiences.
• Maintain knowledge of regional and international transportation regulations and policy updates.
• Collaborate with cross-functional teams to streamline customer service workflows within the transport sector.
• Proactively monitor shipment or travel statuses to provide real-time updates to stakeholders.
• Contribute to the continuous improvement of service standards in the transportation industry.

Skills

Fluent French

English Proficiency

Remote work

Customer service

Job description

Mercier Consultancy Group seeks French-speaking Transportation Customer Experts to join our international team in Greece. You will handle French-speaking client inquiries in transportation and logistics, work remotely, and collaborate with cross-functional teams to ensure smooth operations.

We offer a competitive monthly salary, 13th and 14th salaries, a monthly performance bonus, a fully paid relocation package, training, and strong career growth within the transport sector.