French-Speaking Customer Expert — Athens Tech Support (Relocation)

Mercier Consultancy Group; Portugal; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

13th & 14th salaries

Monthly bonus

Relocation package

Fully paid training

Health insurance

Career progression

Networking events

Job summary

Mercier Consultancy Group is seeking French-speaking Customer Experts for Canon in Greece, based in Athens with a fully paid relocation package. You will deliver high-quality support to Canon customers, resolve inquiries across channels, and document interactions in the CRM.

The role requires native or fluent French, strong communication skills, and the ability to thrive in an international on-site office. A valid EU passport or Greek work permit is necessary, with a proactive mindset and

Qualifications

• Native or fluent French (spoken and written) is essential.
• Strong communication and interpersonal skills for customer support.
• Proactive attitude towards learning and development.
• Ability to work in an international, on-site Athens office.
• Effective use of digital support tools and technology.

Responsibilities

• Provide high-quality technical and general support to French-speaking Canon customers.
• Maintain high customer satisfaction by resolving inquiries across channels.
• Document interactions in the CRM to ensure seamless service delivery.
• Collaborate with international teams to troubleshoot issues and provide solutions.
• Promote brand loyalty as the first point of contact for clients.
• Stay updated on Canon product launches to offer expert guidance.
• Handle complaints with empathy and professional resolution.

Skills

French fluency

Customer service

Communication skills

Problem solving

Team collaboration

Tools

CRM software

Ticketing systems

Job description

Mercier Consultancy Group is seeking French-speaking Customer Experts for Canon in Greece, based in Athens with a fully paid relocation package. You will deliver high-quality support to Canon customers, resolve inquiries across channels, and document interactions in the CRM.

The role requires native or fluent French, strong communication skills, and the ability to thrive in an international on-site office. A valid EU passport or Greek work permit is necessary, with a proactive mindset and