Remote French–English Customer Support Specialist

SupportYourApp; Portugal; Remote; EUR 28,000 - 46,000; Full time

Benefits offered by this job

Flexible schedule

Remote work

USD compensation

Referral rewards

International environment

Job summary

SupportYourApp is seeking a Customer Support Consultant to join our global team. The role is fully remote from Portugal, focusing on delivering high-quality support in French and English across emails, chats and calls.

You will collaborate with product and engineering teams, follow SOPs, protect customer data, and continually learn about client solutions while aiming to meet KPIs and customer happiness targets.

Qualifications

• Fluency in French and English (C1 or higher), both spoken and written.
• At least 6–12 months of experience in customer support.
• Strong analytical thinking and research skills.

Responsibilities

• Deliver outstanding customer support via emails, chats and calls.
• Follow internal procedures and SOPs.
• Collaborate with internal teams to ensure efficient issue resolution.
• Handle sensitive customer data with care and security.
• Apply the latest and greatest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists

Skills

Bilingual FR/EN

Analytical thinking

Proactive attitude

Job description

SupportYourApp is seeking a Customer Support Consultant to join our global team. The role is fully remote from Portugal, focusing on delivering high-quality support in French and English across emails, chats and calls.

You will collaborate with product and engineering teams, follow SOPs, protect customer data, and continually learn about client solutions while aiming to meet KPIs and customer happiness targets.