(fluent English & French) Customer Support Consultant (Remote)

SupportYourApp; Portugal; Remote; EUR 28,000 - 46,000; Full time

Benefits offered by this job

Flexible schedule

Remote work

USD compensation

Referral rewards

International environment

Job summary

SupportYourApp is seeking a Customer Support Consultant to join our global team. The role is fully remote from Portugal, focusing on delivering high-quality support in French and English across emails, chats and calls.

You will collaborate with product and engineering teams, follow SOPs, protect customer data, and continually learn about client solutions while aiming to meet KPIs and customer happiness targets.

Qualifications

• Fluency in French and English (C1 or higher), both spoken and written.
• At least 6–12 months of experience in customer support.
• Strong analytical thinking and research skills.

Responsibilities

• Deliver outstanding customer support via emails, chats and calls.
• Follow internal procedures and SOPs.
• Collaborate with internal teams to ensure efficient issue resolution.
• Handle sensitive customer data with care and security.
• Apply the latest and greatest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists

Skills

Bilingual FR/EN

Analytical thinking

Proactive attitude

Job description

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do:

• Deliver outstanding customer support via emails, chats and calls;
• Follow internal procedures and SOPs;
• Collaborate with internal teams to ensure efficient issue resolution;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

• Fluency in French and English (C1 or higher), both spoken and written;
• At least 6-12 months of experience in customer support;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Benefits:

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also - internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

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We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

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