Remote Dutch-Speaking Tech Customer Specialist

Cross Border Talents; Lisboa; Teletrabalho; EUR 18 000 - 30 000; Tempo integral

Resumo da oferta

Cross Border Talents is seeking a Customer Service Specialist to join our remote team near Lisbon. You will handle General Support, Order Assistance, Payment Queries, and Fraud Prevention while acting as the primary contact for customers.

The role emphasizes fast, accurate resolutions, teamwork, and continuous process improvement. Ideal candidates have fluent Dutch (C2) and English (B2), prior customer service experience in tech or e-commerce, and the ability to work independently in a remote

Qualificações

• Fluent in Dutch (C2) and English (B2) with excellent communication skills.
• Previous experience in customer service or related field, preferably within a tech or e-commerce environment.
• Remote work experience and ability to work independently in a fast-paced setup.

Responsabilidades

• Provide exceptional customer service across General Support, Order Assistance, Payment Queries, and Fraud Prevention.
• Act as the first point of contact for customers, ensuring fast and accurate resolutions to inquiries.
• Be part of a dynamic team focused on delivering top-tier service while maintaining professionalism.
• Use problem-solving skills to manage customer cases efficiently and improve processes and satisfaction.

Conhecimentos

Dutch (C2)

English (B2)

Descrição da oferta de emprego

Cross Border Talents is seeking a Customer Service Specialist to join our remote team near Lisbon. You will handle General Support, Order Assistance, Payment Queries, and Fraud Prevention while acting as the primary contact for customers.

The role emphasizes fast, accurate resolutions, teamwork, and continuous process improvement. Ideal candidates have fluent Dutch (C2) and English (B2), prior customer service experience in tech or e-commerce, and the ability to work independently in a remote