remote Dutch-Speaking Customer Support Specialist

Boeva Tech; Setúbal; Remote; EUR 16,000 - 17,000; Full time

Job summary

Boeva Tech in Lisbon, Portugal is seeking a Dutch-speaking Customer Support Specialist for a Digital Wallet project. This full-time, remote-from-Portugal role offers a stable schedule and a path into international fintech experience.

You will handle inbound/outbound calls and written queries, support account funding and transactions, and drive customer satisfaction in a fast-paced environment. This role emphasizes negotiation, empathy, and precise documentation.

Qualifications

• Dutch (C2 level) and English (B2+) proficiency.
• 1–2 years experience in customer support, retail, hospitality, or call center.
• Strong communication and negotiation skills.
• Comfortable in fast-paced, target-driven environments.
• Tech-savvy with MS Office and online tools.
• Ability to multitask and prioritize.

Responsibilities

• Manage inbound and outbound calls, as well as written communication.
• Support customers with account funding and transactions.
• Negotiate payment solutions and secure commitments to pay.
• Investigate and resolve account- and collection-related queries.
• Educate customers on account history, products and protection policies.
• Identify and support vulnerable customers with empathy.
• Coordinate with internal teams and transfer cases when needed.
• Accurately update systems with call outcomes and next steps.
• Schedule follow-ups and maintain consistent customer engagement.

Skills

Dutch language

English (B2+)

Strong communication

Negotiation skills

Multitask & prioritize

Tech-savvy

MS Office

Tools

MS Office

Job description

Dutch-Speaking Customer Support Specialist (Digital Wallet Project)

Lisbon, Portugal (Work from Home)
Full-time | FinTech Industry

Start Date: 5/11

Launch Your International Career in FinTech

Are you a Dutch speaker looking to build a meaningful career in a fast-growing digital finance environment?

Join a global leader in online payments and digital wallet solutions, supporting millions of users worldwide. This is your chance to step into an international, high-impact role where customer experience meets financial technology.

What's in It for You?

Work from Home
Stable Monday–Friday schedule (08:00–17:00) — weekends off
salary: €1100 gross x 14 salaries
€80 gross/month complexity bonus

Meal allowance: €7.63 net/day

Paid training & continuous development
Multicultural environment with real career growth opportunities

Your Mission

As a Customer Support Specialist, you'll play a key role in helping customers manage their digital wallet accounts while ensuring a smooth and secure financial experience.

You'll handle both customer support and collections-related interactions, making a real difference in customers' financial journeys.

Key Responsibilities

• Manage inbound & outbound calls, as well as written communication

• Support customers with account funding and transactions

• Negotiate payment solutions and secure commitments to pay

• Investigate and resolve account and collection-related queries

• Educate customers on account history, products & protection policies

• Identify and support vulnerable customers with care and empathy

• Coordinate with internal teams and transfer cases when needed

• Accurately update systems with call outcomes and next steps

• Schedule follow-ups and ensure consistent customer engagement

What We're Looking For

Dutch (C2 level) + English (B2+)
1–2 years experience in customer support, retail, hospitality, or call center
Strong communication & negotiation skills
Comfortable working in fast-paced, target-driven environments
Tech-savvy with good knowledge of MS Office & online tools
Ability to multitask and manage priorities effectively
A proactive mindset with a focus on results and customer satisfaction

Experience in FinTech, financial services, or online payments is a strong advantage!

What Makes You Stand Out

• You stay calm under pressure and handle sensitive financial conversations professionally

• You are solution-oriented and take ownership of customer cases

• You combine empathy with efficiency, especially in challenging situations

Work Model:Remote from mainland Portugal.

Why This Role?

This isn't just another customer service job — it's your gateway into the world of digital finance, where you'll gain valuable experience in payments, collections, and customer lifecycle management.

If you're looking for stability, international exposure, and career growth, this opportunity is built for you.