Remote Dutch-speaking Customer Support Specialist - E-commerce

Cross Border Talents; Cascais; Remote; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Career growth

Training provided

Supportive team

Job summary

Cross Border Talents is seeking a Customer Support Representative for a 100% remote role in the BPO space. You will assist a major European e-commerce platform by handling orders, inquiries, and issues via phone, email, and chat.

Proficiency in Dutch (C2) and English (C1) is required, along with strong communication and a customer-first mindset. Experience in customer service or e-commerce is an advantage, and you will work independently in a remote setting with ongoing training and support from

Qualifications

• Dutch proficiency at C2 level and English proficiency at C1 level or above.

Responsibilities

• Provide high-quality customer support via phone, email, and chat.
• Assist customers with orders, deliveries, returns, refunds, and account-related inquiries.
• Resolve customer issues efficiently while ensuring a positive customer experience.
• Deliver professional and personalized support.

Skills

Dutch C2

English C1

Communication

Problem solving

Customer focus

Remote work

Job description

Cross Border Talents is seeking a Customer Support Representative for a 100% remote role in the BPO space. You will assist a major European e-commerce platform by handling orders, inquiries, and issues via phone, email, and chat.

Proficiency in Dutch (C2) and English (C1) is required, along with strong communication and a customer-first mindset. Experience in customer service or e-commerce is an advantage, and you will work independently in a remote setting with ongoing training and support from