We're Hiring! – Remote - Dutch-Speaking Customer Support Representative

Cbtalents; Cascais; Remote; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Career growth

Training provided

Supportive team

Job summary

Cross Border Talents is seeking a Customer Support Representative for a 100% remote role in the BPO space. You will assist a major European e-commerce platform by handling orders, inquiries, and issues via phone, email, and chat.

Proficiency in Dutch (C2) and English (C1) is required, along with strong communication and a customer-first mindset. Experience in customer service or e-commerce is an advantage, and you will work independently in a remote setting with ongoing training and support from

Qualifications

• Dutch proficiency at C2 level and English proficiency at C1 level or above.

Responsibilities

• Provide high-quality customer support via phone, email, and chat.
• Assist customers with orders, deliveries, returns, refunds, and account-related inquiries.
• Resolve customer issues efficiently while ensuring a positive customer experience.
• Deliver professional and personalized support.

Skills

Dutch C2

English C1

Communication

Problem solving

Customer focus

Remote work

Job description

Join a leading international company in the BPO industry, supporting a major European e-commerce and online marketplace platform!

Work Model: 100% Remote

Position: Customer Support Representative

Key Responsibilities

• Provide high-quality customer support via phone, email, and chat.
• Assist customers with orders, deliveries, returns, refunds, and account-related inquiries.
• Resolve customer issues efficiently while ensuring a positive customer experience.
• Deliver professional and personalized support.

Requirements

• Dutch proficiency at C2 level and English proficiency at C1 level or above.
• Excellent communication and problem-solving skills.
• Strong customer-oriented mindset.
• Previous experience in customer service or e-commerce is an advantage.
• Ability to work independently in a remote environment.

What We Offer

• 100% remote working model.
• Competitive salary package.
• Career growth and development opportunities.
• Professional training and ongoing support.
• Supportive and collaborative team.