Remote Dutch-Speaking Customer Support Pro (Portugal)

Business Intelligence Sales Consultants; Covilhã; Remote; EUR 20,000 - 26,000; Full time

Benefits offered by this job

100% remote work within mainland Portu

Paid training and onboarding

International and multicultural work环境

Private health insurance from day one

Meal allowance card

Holiday and Christmas allowances paid月

Optional accommodation support for is

Performance-based bonus opportunities

Career growth and development

Long-term employment prospects

Job summary

Business Intelligence Sales Consultants is hiring for a remote customer support role to assist Dutch-speaking customers and marketplace partners. You will handle orders, deliveries, payments, returns, and digital products while maintaining a professional and solution-oriented approach in an international environment from home.

The role offers 100% remote work across mainland Portugal, paid training, health insurance from day one, meal allowance, monthly holiday allowances, accommodation support

Qualifications

• Fluent Dutch is mandatory.
• Strong communication and customer service skills.
• Ability to troubleshoot and resolve issues remotely.
• EU work authorization required.

Responsibilities

• Provide excellent customer support via phone and email.
• Assist customers with order management, deliveries, payments, and returns.
• Troubleshoot customer issues and provide effective solutions.
• Support external sellers with inquiries and operational matters.
• Provide information regarding digital products and services.
• Escalate complex cases to relevant departments when necessary.
• Maintain a high standard of customer satisfaction and service quality.
• Ensure accurate documentation of customer interactions.

Skills

Dutch fluency

Communication skills

Troubleshooting

Remote work

Job description

Business Intelligence Sales Consultants is hiring for a remote customer support role to assist Dutch-speaking customers and marketplace partners. You will handle orders, deliveries, payments, returns, and digital products while maintaining a professional and solution-oriented approach in an international environment from home.

The role offers 100% remote work across mainland Portugal, paid training, health insurance from day one, meal allowance, monthly holiday allowances, accommodation support