Dutch-Speaking Remote E-commerce Support Specialist

Boeva Tech; Porto; Remote; EUR 15,000 - 23,000; Full time

Benefits offered by this job

Private health insurance

Meal allowance card

Monthly holiday and Christmas bonuses

Accommodation support (optional)

Performance-based bonus opportunities

Training and onboarding program

Career growth opportunities

Job summary

Boeva Tech is hiring for a remote customer support role based in Portugal. You will assist Dutch-speaking customers and marketplace partners with orders, payments, deliveries and returns, delivering professional, solution-focused support from home.

The role emphasizes problem solving, clear communication, and handling inquiries for an international audience. A full-time, remote position with training and growth opportunities awaits.

Qualifications

• Fluent Dutch is mandatory.
• Strong communication and customer service skills are required.
• Ability to troubleshoot customer issues efficiently.
• Comfortable with digital tools and online platforms.
• Good organizational and multitasking skills.
• Customer-focused mindset with attention to detail.
• Ability to work independently in a remote environment.
• EU work authorization is required.

Responsibilities

• Provide excellent customer support via phone and email.
• Assist customers with order management, deliveries, payments, and returns.
• Troubleshoot customer issues and provide effective solutions.
• Support external sellers with inquiries and operational matters.
• Provide information regarding digital products and services.
• Escalate complex cases to relevant departments when necessary.
• Maintain a high standard of customer satisfaction and service quality.
• Ensure accurate documentation of customer interactions.

Skills

Fluent Dutch

Strong communication

Customer service

Troubleshooting

Digital tools

Organizational skills

Independent work

Job description

Boeva Tech is hiring for a remote customer support role based in Portugal. You will assist Dutch-speaking customers and marketplace partners with orders, payments, deliveries and returns, delivering professional, solution-focused support from home.

The role emphasizes problem solving, clear communication, and handling inquiries for an international audience. A full-time, remote position with training and growth opportunities awaits.