Remote Dutch-Speaking E-commerce Support Specialist Portugal

Boeva Tech; Covilhã; Remote; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Remote work

Accommodation support

Performance bonus

Career growth

Long-term employment

Onboarding program

Job summary

Boeva Tech is seeking a Dutch-speaking customer support specialist to join its fast-growing e-commerce team. You will assist customers and sellers with orders, deliveries, payments, returns, and digital products, delivering professional and solution-oriented support from a remote home office.

Work is 40 hours per week with rotating shifts between 07:00 and 23:00, across Monday to Sunday, throughout mainland Portugal.

Qualifications

• Fluent Dutch is mandatory.
• Strong communication and customer service skills.
• Ability to troubleshoot and solve customer issues efficiently.
• Comfortable working with digital tools and online platforms.
• Good organizational and multitasking skills.
• Customer-focused mindset with strong attention to detail.
• Ability to work independently in a remote environment.
• EU work authorization required.

Responsibilities

• Provide excellent customer support via phone and email.
• Assist customers with order management, deliveries, payments, and returns.
• Troubleshoot customer issues and provide effective solutions.
• Support external sellers with inquiries and operational matters.
• Provide information regarding digital products and services.
• Escalate complex cases to relevant departments when necessary.
• Maintain a high standard of customer satisfaction and service quality.
• Ensure accurate documentation of customer interactions.

Skills

Fluent Dutch

Strong communication

Customer service

Organizational skills

Multitasking

Independent remote work

Tools

Digital platforms

Job description

Boeva Tech is seeking a Dutch-speaking customer support specialist to join its fast-growing e-commerce team. You will assist customers and sellers with orders, deliveries, payments, returns, and digital products, delivering professional and solution-oriented support from a remote home office.

Work is 40 hours per week with rotating shifts between 07:00 and 23:00, across Monday to Sunday, throughout mainland Portugal.