Remote Dutch Speaker - Customer Operations Expert

AVEC; Lisboa; Remote; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Meal allowance

Holiday allowance

Christmas allowance

Private health insurance from day one

Fully remote work model withinPortugal

Comprehensive training

Job summary

AVEC is seeking a Customer Operations Expert to support customers and partners from Portugal, working fully remotely.

You will handle inquiries by phone and email, guide users of digital products, process orders, deliveries, payments and returns, and escalate complex cases to the appropriate teams.

The role offers 40 hours weekly, rotational shifts within Portugal, and a comprehensive training program with a competitive monthly salary and benefits.

Qualifications

• Proficient in Dutch (C2) and English (B2).
• Excellent communication and customer service abilities.
• Ability to multitask in a fast-paced remote setting.
• Problem-solving mindset and digital tool fluency.

Responsibilities

• Provide customer support via phone and email.
• Answer customer inquiries and deliver effective solutions.
• Assist customers with orders, deliveries, payments and returns.
• Support external partners and sellers on the platform.
• Provide guidance regarding digital products and services.
• Escalate complex cases to the appropriate departments.
• Maintain a high-quality customer experience in every interaction.

Skills

Dutch C2

English B2

Customer service

Job description

AVEC is seeking a Customer Operations Expert to support customers and partners from Portugal, working fully remotely.

You will handle inquiries by phone and email, guide users of digital products, process orders, deliveries, payments and returns, and escalate complex cases to the appropriate teams.

The role offers 40 hours weekly, rotational shifts within Portugal, and a comprehensive training program with a competitive monthly salary and benefits.