Remote Customer Operations Specialist (Portugal)

AVEC Human Resources Services; Lisboa; Remote; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Meal allowance

Holiday allowance

Christmas allowance

Private health insurance

Fully remote in Portugal

6 paid training days

Job summary

AVEC Human Resources Services seeks a Customer Operations Expert to join an international e-commerce team. This fully remote role in Portugal focuses on delivering excellent customer support by phone and email, handling orders, deliveries, payments and returns.

You will assist partners and sellers on the platform, guide customers on digital products, and escalate complex cases to the right departments, ensuring a high-quality experience in every interaction.

Qualifications

• Dutch at C2 level
• English at B2 level
• Strong communication and customer service skills
• Able to multitask in a fast-paced environment
• Experience with digital tools and online platforms

Responsibilities

• Provide customer support via phone and email
• Answer customer enquiries and deliver effective solutions
• Assist customers with orders, deliveries, payments and returns
• Support external partners and sellers using the platform
• Provide guidance regarding digital products and services
• Escalate complex cases to the appropriate departments
• Ensure a high-quality customer experience in every interaction

Skills

Communication

Customer service

Multitasking

Problem solving

Digital tools

Job description

AVEC Human Resources Services seeks a Customer Operations Expert to join an international e-commerce team. This fully remote role in Portugal focuses on delivering excellent customer support by phone and email, handling orders, deliveries, payments and returns.

You will assist partners and sellers on the platform, guide customers on digital products, and escalate complex cases to the right departments, ensuring a high-quality experience in every interaction.